Struggling with Key Performance Indicators ?

It's no surprise that Key Performance Indicators are difficult to set up and manage. The underlying issue is not the KPI's themselves. Once Key Performance Indicators are set, most employees know what they need to do in order to achieve their critical success factors. The problems with KPI's are :

Problem 1 : KPI's are written in language which allows people to "game" the system and avoid the intent of the KPI. The impact is that employees get paid their bonuses but the organisation doesn't perform any better and can even perform worse.

Solution 1 : This can be significantly improved by engaging Dolphins Group's consulting team to review existing KPI's and recommend changes. Dolphins Group has patented a method which will align the KPI's with the strategy of the organisation, while protecting the intent an driving employee performance.

Problem 2 : The reasons for needing particular Key Performance Indicators are never adequately understood by the workforce. The impact is that employees work hard to achieve goals for which they don't have any context or meaning. In the absence of context, employees don't know "Why?" they need to achieve their KPI's and their work effort is often misdirected or misaligned. At the performance review employees think they have done excellent work but their manager gives them a low rating at their annual appraisal.

Solution 2 : Helping managers and employees to understand the meaning of their KPI's is conducted through workshops run by Dolphins Group. The workshops are consistently rated highly by all participants and helps them to understand Why? the KPI's should matter to them.
"When employees struggle to achieve the KPI's, managers and executives are challenged to understand the reason for difficulties in achieving those KPI's"

Problem 3 : The reasoning behind the KPI's themselves is not analysed properly by the executive and management teams. This does not sit well but is prevalent in 90% of organisation's. Often, Key Performance Indicators are set without understanding their true impact on the organisation. The impacts of actually achieving the KPI's are not connected to the organisation strategy and the original intent of the KPI is not achieved.

Solution 3 :

: Dolphins Group through our Executive Software Architect Team and has developed software entitled eMasters, which helps managers to analyse KPI's and determine whether the intended impact on the organisation is the same as the reason the KPI was created. This enhances the decision making capability of the manager by using evidence based data the manager does not have ready access to.

eMasters is used to map intended impacts verses actual impacts for that KPI. This service is provided as a consultation and eMasters software license.

Problem 4 : If Key Performance Indicators have been established effectively, it should be possible to predict and quantify the impact on the organisation. For example, if the organisation needs to improve customer service, should the KPI be set for training existing service consultants or hiring new consultants with a different job profile or preventing the best consultants from leaving by better engaging them and setting up a career plan ? All three initiatives have an impact but few organisation's understand which of the three impacts will directly affect customer service.

Solution 4 : eMasters has been designed to predict the true impact of a KPI on the organisation. This requires behavioural analysis, which can only be conducted by a seasoned organisational psychologist. By combining effective KPI's with correlated outcomes, eMasters is then able to predict how much of a particular intervention is required to achieve the required level of the KPI. The eMasters software is set up once to suit your organisation and KPI's and then allows you to use it to manage your KPI's more effectively.

The eMasters Software for KPI Decision Support

 eMasters helps managers and executives to understand the KPI's they set for their employees and why their employees don't achieve them. Managers need the decision support capabilities in eMasters to help them understand the relationshoip between employee's organisational behaviour drivers (personal, job and organisational culture drivers) and KPI's they are assigned.

EMasters provides an evidence based approach to improve manager's understanding of KPI's. Rather than relying on the manager's gut feel or experience, eMasters goes a step further and uses hard data collected from the organisation to understand the relationship between the KPI itself and the motivational drivers for the employee to achieve that KPI.

Armed with evidence, managers are therefore enabled to take a more strategic approach and to set up KPI's which help execute the strategy using an evidence based approach. In most cases, organisations already have information they can use but don't yet comprehend that the same information can be used to help employees achieve their KPI's. eMasters has data mining capability which extracts this data from existing databases on company servers and then performs rigorous analysis on the data to help organisations achieve their KPI's.
 

Dolphins Group uses this data to map the correlates/antecedents of three drivers to the intended impacts of the KPI's. Therefore, an organisation specific system using eMasters is able to be made available to each unique business. This means the decision making capability of the management team is enhanced because they can thereafter use eMasters to understand the reasons for the problems with KPI's and how those KPI's affect company profit, customer service levels, employee retention, client turnover and execution of the operating plan or strategy.

eMasters is then able to predict which of the factors affecting employees require targetted interventions to achieve the KPI's set by the managers. This can reduce training and development costs signficiantly by reducing interventions which affect the factors not related or poorly linked to the KPI's in the first place. Finally, by targetting the correct interventions, the KPI is better tuned to the intervention, helping the employee to actually achieve the KPI.

Dolphins Group - eMasters Software for KPI Decision Support Outline;

The emasters online software comprehensively covers the following elements,

1. Human Resources
a. Employees
b. Contracts

2. Recruitment
a. Applications

3. Transition
a. Employee Transfer
b. Employee Termination

4. Discipline
a. Disciplinary Details
b. Disciplinary History

5. Training & Development
a. Training Request
b. Training Course
c. Accredited Training Institutions
d. Department Training Budget
e. Training Summary

6. Leaves
a. Leave Requests
b. Allocation Requests
c. Leave Booking for planning
d. Leaves Summary

7. Appraisal
a. Appraisals
b. Interview Requests

c. Performance Management
i. Balanced Scorecard Template
ii. Balanced Scorecard

8. Payroll
a. Employee Pay Slips
b. Payroll Batches

9. Organizational Structure
a. Configure
b. Organization Structure

10. Configuration
a. Job Positions
b. Departments
c. Leave Types
d. Appraisal Plans
e. Payroll
i. Salary Structures
ii. Salary Rules

11. Organizational Culture

12. Strategic Plan Module

13. Integrations with Sales, CRM, Accounting/Finance, Operations, Legal, Govt Regulations ERPs and Related Software’s

Other Key Additional Features;

Enables Employees to input ongoing challenges in BSC(Balance Score Card)

Allows Employee to give input in BSC – duties

Empowers Employees to feed in additional KPIs

Contains Excellent Dashboard for system overview at the beginning and at the end, enhanced with wording and images

Allows versatility by Bringing in different modules around the HR e.g. Sales, CRM, Accounting/Finance, Operations, Legal, Government Regulations, Partners at a click of a Burton.
 

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Please Feel free to Contact us Today with any of your Requirements, email;

makena@dolphinsgroup.co.ke copy  consultancy@dolphinsgroup.co.ke

To book upcoming High Imapact Training on Strategic Performance Management Click Here►

Thank you

Makena Mugane,Clients Relations

Management, Executive Consultancy Unit,

Dolphins Group.