A guy walks into a shop that sells ties. He’s opened the conversation by walking in. Salesman says, “can I help you?” The conversation is now closed. The prospect can politely say, “no thanks, just looking.” Consider the alternative: “That’s a [insert adjective here] tie you’re wearing, sir. Where did you buy it?” Conversation is […]
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Month: November 2011
The difference between management and le...
Managers work to get their employees to do what they did yesterday, but a little faster and a little cheaper. Leaders, on the other hand, know where they’d like to go, but understand that they can’t get there without their colleagues, without giving those they lead the tools to make something happen. Managers want authority. […]