Managing a Team to Optimum Performance

Introduction

As a Supervisor in the business its important that you fully understand your role, as well as have the skills and knowledge to lead, as well as manage, your most important asset your team.

This DOLPHINS Building Core Supervisory & Team Competencies training course has been developed to equip Supervisors with the two important development areas aligned to their role them self and their people, as well as managing and leading a team. It will focus on the role of the Supervisor as well as the important areas of self-management, managing people as well as performance. These are vital areas for focus of self-development and improvement. The second key area will revolve around leading and managing teams, understanding the dynamics as well as empowering the team to success. This essential development for Supervisors of all levels.

This DOLPHINS training course will highlight:

• The importance of the supervisory role for organizational success
• Your own self-awareness to manage yourself and others
• The analysing of risks and problems and providing effective decisions
• How to manage people through excellent interpersonal skills and communication techniques
• The key dynamics for a high performing team; assigning roles and structure
• Using powerful engagement techniques to attain team alignment
• Igniting innovation in the team to achieve increased performance, and empowering the team to success

MODULES

This training course is split into two modules:

MODULE I – Achieving Supervisory Excellence

MODULE II – Building Team Excellence

Objectives

At the end of this training course, you will learn to:

• Understand and describe your important role in the organization
• Understand your own self-imposed limits, growing your self-understanding and how to overcome issues arising from this knowledge
• Learn time management techniques and problem solving models to improve decision making
• Apply powerful interpersonal techniques to improve communication and manage others effectively
• Understand the role of the leader in team situations as the facilitator of engagement, collaboration, innovation, trust and empowerment in team situations
• Develop core team leading behavioral competencies to effectively lead a team
• Create a high performing team through active engagement and collaboration
• Manage team performance through trust and empowerment

Training Methodology

Participants to this Building Core Supervisory & Team Competencies training course will receive a thorough knowledge on the subjects covered by the training course outline with the instructor utilizing a variety of proven adult learning teaching and facilitation techniques. Training course methodology includes specific case studies relating to the core competencies, targeted exercises which bring out the core areas on the training course, relevant videos relating to the topics being discussed and targeted self-assessment tools to ensure learning is fully embedded during this DOLPHINS Management & Leadership training course. In addition, there will be structured, facilitated discussions to help reinforce the concepts and techniques used.

Organisational Impact

Organizational benefits of delegates attending this training course include:

• A more knowledgeable supervisor who fully understands their role in the organization
• Greater communication and interpersonal skills development
• Increased solution to problems, providing fast and efficient productivity
• Effective and efficient decision-making
• Reduced HR issues relating to team harmony
• Greater professional managerial focus throughout the organization

Personal Impact

• A greater understanding of your role, management and leadership
• Increased confidence when dealing with people issues
• Improved communication and interpersonal skills
• Models and techniques to improve your problem solving and decision-making
• Greater team performance, and team harmony
• Development techniques to enhance your career

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

• Newly Promoted Supervisors
• Experienced Supervisors with no or little formal training
• Persons who are expected to be promoted to the Supervisory level in the very near future

Course Outline

Module 1: Achieving Supervisory Excellence

The Importance of the Supervisory Role in the Organization

• Supervisory Role: Importance in Organizational Success
• Managing or Leading as a Supervisor
• The Power Bases of the Supervisor
• Supervisory Characteristics, Competences and Behaviors
• Inspiring Change and Innovations Leading to Continuous Improvement
• Personal Accountability, Reliability, Integrity and Honesty

Problem Solving, Decision Making and Time Management

• Defining Problems
• Assessing Risks and Analyzing Problems
• Problem Solving Models and Techniques
• Decision Making Processes
• Time Problems
• Prioritizing your Time and Others
• Allocating Resources

Mastering Communication and Interpersonal Skills

• Overcoming Communication Barriers
• The Power of Questions
• Active Listening Skills
• How to Influence The Outcome / Effects of Others?
• Persuasion and Negotiation: Keys to Personal Influence
• Conflict Management: Managing Conflict Assertively
• Effective Meeting Skills

Managing Your Team and Others For Results

• Factors For Enhanced Team Development
• Increasing Team Performance
• Group Dynamics
• Job Enrichment and Motivation
• Effective Delegation of Tasks

Developing Your Team and Others

• How people learn?
• Positive Development: Training and Development Planning
• Coaching For Personal and Team Growth
• Giving Powerful Feedback to Increase Optimum Performance
• Next Steps

Module 2 – Building Team Excellence

The Development of Empowering Team Dynamics

• The Team Leadership Challenge
• The Sociology and Structure of A Successful Team
• Developing A Powerful Self-coaching Training Course for Your Team
• Working the Team Performance Curve
• How to Build Empowering Team Dynamics
• Identifying Optimum Team Roles

Achieving Communication Engagement and Alignment

• Team Communication Structures
• Effective Interpersonal Communication
• Active Listening
• Influencing for Results
• Creating and Communicating the Vision
• Managing Change within the Team

Increasing Team Performance and Motivation

• Team Performance Management
• Objective Setting for Increased Performance
• Motivation and Reward within Teams
• Active Conflict Management in Teams
• Negotiation Strategies to Achieve Team Agreement

Igniting Team Innovation and Productivity

• Creating a Team Building Change Environment
• Problem Solving: Defining the Problem
• Team Problem Solving Techniques
• Innovation and Creativity
• Decision Making that Causes Proactive Results

The Simulation Environment and Final Design

• Empowered and Sharpened Team Development
• Empowering for Success
• Effective Team Delegation
• Developing A Proactive Plan of Action
• Team Mentoring and Coaching
• Feedback for Greater Improvement

 

 

Dolphins Training & Consultants ltd

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P O Box 27859 00100 Nairobi, Kenya Tel +254-20-2211362/4/5 or 2211382

Cell:+254-700 086 219 / +254-712 636 404
training@dolphinsgroup.co.ke www.dolphinsgroup.co.ke

Your No.1 Corporate Training Partner DIT No./ 711

 

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