The ongoing transformation is both good news and bad. The good news is that the Information Revolution will liberate individuals as never before.For the first time,those who can educate and motivate themselves will be almost entirely free to invent their own work and realize the full benefits of their own productivity. Genius are being unleashed,free […]
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Tag: The WOW! Customer Service Experience
Are you an insider…?
Are you an insider…? Business leaders are finally realizing that their most powerful assets are not their buildings, bank accounts, or even their technologies. It’s their relationships with their audiences. Relationships are about intention and attitude; shared interests, experimentation and growth. But conventional wisdom resists attempts to develop a business concept, a “brand,” around an […]
What if surfing was your daily job…?
Same waves,same beach(s), different day. The risk of skin cancer. The falling. Sand in your socks. The people hassling you for your spot on the wave. The pressure to do more sets. The other guys at the beach who don’t appreciate your style. The drudgery of doing it again tomorrow, when the weather sucks. And […]
Cashing the check …
A check in your wallet does you very little good. It represents opportunity, sure, but not action. Most of us are carrying around a check, an opportunity to make an impact, to do the work we’re capable of, to ship the art that would make a difference. No, the world isn’t fair, and most people […]
What if ocean front was your daily job…?
Surfing, Same waves, different day. The risk of skin cancer. The falling. Sand in your socks. The people hassling you for your spot on the wave. The pressure to do more sets. The other guys at the beach who don’t appreciate your style. The drudgery of doing it again tomorrow, when the weather sucks. And […]
Exploit Learning Together…
Meetup,Toastmasters, AA, book groups,workshops,team building events,midnight basketball, community college, jazz bands, … There’s a pattern here. We learn best when we learn together. It’s not merely the logistic efficiency of putting people together in a room. Now that the internet replaces that efficiency, we see that ‘more for less’ is the least of it. Learning […]
What happened to the dreams..?
Jack was a typical teenager. Overweight. Insecure. A bit soft and naive. Then one day, he had a dream. One in which he felt energetic, powerful, self-assured. That dream stirred Jake. It created a hunger that demanded to be fed. So he started going to the gym. He ran on the treadmill. He lifted weights. […]
Looking for Something to React or Respon...
In the old-school factory,the twin taskmasters are the manual and the assembly line. The manual tells you what to do,and the assembly line keeps the work coming.Its not your job to decide. When we move away from assembly and manual labor,it was easy to pretend that we were no longer working in a factory.It turns […]
Did you know Life is full of holes…?
Every scrutinized historical event fails to hold up to serious inspection. There’s missing evidence. How did he get from point A to point B? Where’s the document or the eyewitness or the proof? Your future opportunities are like this as well. Even at the hottest part of the 1998 Internet run up, skeptics wanted more […]
Do you have clients or customers..?
You need to choose. Customers hear you say, “here, I made this,” and they buy or they don’t buy. Clients say to you, “I need this,” and if you want to get paid, you make it. The customer, ironically, doesn’t get something custom. The key distinction is who goes first, who gets to decide when […]