Lowest Commercial Rates for Debt Recovery

We offer the lowest contingent rates available in the industry. When we collect your money, we take a small portion for our efforts. If we are unable to recover your money, we do not charge you for the attempt.

Highest Debt Recovery Rate

We have found that a straightforward, professional approach to debt collection produces far better debt recovery results than the traditional strong-arm tactics. The unique approach and strategy used by our debt collection negotiators produces quicker payment from your debtors. If your debtor is still in business, we feel you have a 95% chance of recovering your money. An account that may seem hopeless or destined for lengthy litigation may be resolved amicably through persuasive communication and with a voice of reason. Anyone can threaten legal remedies, but it's knowing how and when to use this information that demonstrates our talent.

Debt Collection Agency: No Advanced Fees or Sign Up Costs

We operate on a performance-only basis; when we perform, we get paid. Our motivation is to get your money back in your hands, where it belongs. We know that until we do so, we will not be paid. Accordingly, our motivation is propelled by mutual success and is result oriented.
Many of our competitors will ask for their reward or retainer up-front. In order to receive their Ksh 100,000.00 to Ksh 300,000.00 annual retainer from you they will tell you statistically how good they are. They will tell you that generally, their demand letters will work, but there are no guarantees. Once they receive your check, they have their reward.
By comparing the fee structures, you can guess who will give you the more effective results.

No Exclusive Annual Debt Collection Contracts

Our debt collection program is set up on a per-account basis. Unlike many, we do not require you to lock yourself into a binding annual contract, require you to submit all your accounts to us at a certain age, or even commit to sending them all to us exclusively. When you have an account or accounts that you are ready to place for collection, simply send them to us. We will earn your loyalty through our performance, not through a contract.

Attorney Based Debt Recovery System

Along with our four  in-house debt collection attorneys, that provide us with on-site legal expertise, we have established working relationships with collection attorneys in every major city in Kenya, East Africa region as well as throughout the world. Their job is to assist us with a more localized collection of difficult accounts. With their help, we are able to "reach out and touch your debtors" wherever they may be. When reason and negotiation fail, they are able to litigate and execute the claim for us.
Immediate Phone and Letter Contact

When we receive your account we begin immediately to collect your money. We use a proven combination of letter, emails and phone communications designed to persuade your debtor to honor their obligation. Our communications are always in accordance with the Fair Debt Collection Practices Act. We begin our collection efforts immediately and make sure to be in-touch with your debtor within 24 hours of receiving the account.

Skilled Collection Negotiators / In-house Attorneys

Our talented negotiators and attorneys bring a robust and imaginative approach to collecting your debt. When negotiating, we are not limited by a lack of imagination. We are able to resolve any legitimate dispute or reason for delay and create workable solutions to recover your money. Collections generally consist of debtor companies mailing their checks to us. However, given unique situations or requirements, payment or satisfaction of debt may require imagination and expertise, i.e., accelerated payment arrangements, wire transfers, trades/returns with re-stocking fees, stock transfers for payment, etc. We have the experience and talent needed to recover your money.

Litigation Available Nationwide/ Worldwide

When needed, we can sue your debtor wherever they are located. Not only do our collection attorneys litigate your account, but they execute the judgment afterward. They are very aggressive in their approach and help bring the legal ramifications of non-payment to bear against your debtor.

Asset Search-Property and Bank Investigations

For those difficult-to-find debtors we have established relationships with private investigators who will find your debtors and their assets for a reasonable fee.

Immediate Feedback On The Debt Recovery Process

We make sure our debt collectors have ample time in their scheduling to allow them the opportunity to go the extra mile and provide you with the personal touch needed to make our relationship work. We believe in getting feedback to you as quickly as possible. Instead of mailing you a form letter that generalizes a dispute your debtor may have with you, we call, fax and/or E-mail right away to detail the situation for you and receive your instructions. This immediate feedback is not only informative, but it is essential to collecting your debt. We have learned the importance of quick and decisive action. The quicker we respond, the better our chances of recovery.

Personalized, Courteous & Prompt Service

We enjoy knowing the clients we represent. The way to do that is speak with you often and collect your money. We do all the right things to maintain your loyalty. We maintain your loyalty by offering effective, personalized, courteous and prompt service

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Member Of Dolphins Group
Persuasive, Persistence, Professionalism
+ 254 20 221 1382 | + 254 712 636 404
debtrecovery@dolphinsgroup.co.ke